Call the office at (513) 561-6679 to discuss payment plan options to avoid disconnection. Please do this before your water is shut off, once your water is shut off it cannot be turned back on without full payment of the outstanding bill along with an additional $50.00 shut off fee.
Your bill is calculated based on your water usage. Has your usage increased? Do you have a toilet running? A faucet leaking? Have you noticed any wet spots in your yard? Please call the office at (513) 561-6679 and schedule a leak check. There is no charge for this service.
There is not a discount on the water used for filling your pool, but you will not be charged additional sewer charges if they apply. Please advise the office at (513) 561-6679 if you fill a pool, so your account can be noted.
Please call the office at (513) 561-6679 and schedule a time to have a technician turn off your water for repair.
To start or stop service, call Water Works Billing at (513) 561-6679, Monday – Friday, 8:00 am – 5:00 pm to schedule a final reading.
Fire hydrants are opened and flushed after a water main break in an effort to remove the bulk of the entrapped air for the water main before it enters your home. A failure to remove this entrapped air can cause more water main breaks and a multitude of other problems. In certain cases, they must … Continued
Cloudiness is generally caused by air in the lines. Air gets in the lines when there is a break or repair and simply has to work itself out of the system. To get the air out of the lines, run the highest cold water fixture in your home until it stops sputtering. A clear drinking … Continued
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To learn more about passes for the Grand Valley Nature Preserve, visit the Grand Valley page by clicking the button below. Grand Valley
Per Indian Hill Ordinance, we can issue a maximum one time credit of $250.00 toward an underground leak repair. The leak needs to have been an underground issue that caused the high bill, and must have a receipt for a documented repair performed by a plumber to receive the credit. Irrigation system leaks are not … Continued
