FAQ Topic: Information

Please call the office at (513) 561-6679 and schedule a time to have a technician turn off your water for repair.

Fire hydrants are opened and flushed after a water main break in an effort to remove the bulk of the entrapped air for the water main before it enters your home. A failure to remove this entrapped air can cause more water main breaks and a multitude of other problems. In certain cases, they must … Continued

Cloudiness is generally caused by air in the lines. Air gets in the lines when there is a break or repair and simply has to work itself out of the system. To get the air out of the lines, run the highest cold water fixture in your home until it stops sputtering. A clear drinking … Continued

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Contact the Metropolitan Sewer District by clicking the button below or calling at (513) 244-1300. Metropolitan Sewer District

To stop billing while gone, call the office to have a technician turn the water off at the street.  Upon returning, again call the office and schedule the water to be turned back on and billing will resume.  It is also a good idea to be present when the water service is restored to verify … Continued

Indian Hill Water is naturally hard, but is softened at the treatment plant to between 8.77 and 9.94 grains per gallon (gpg), this is equal to 150 -170 parts per million (ppm). The water hardness leaving the facility is increased slightly in the summer as a large volume of water is used for irrigation purposes.