What do I do if I found a lost pet?
The Rangers do not have the ability to house lost pets, however, we do have a device to check for microchips. Please call (513) 561-7000 for more information.
Archives: FAQs
How do I get a green or blue address sign for my mailbox?
For more information on the Madeira & Indian Hill Joint Fire District Address Sign program, click the button below or call (513) 561-7926. MIHJFD Address Signs
How do I get a copy of an accident/crash report?
You can request a copy of an accident/crash report from the Ohio Department of Public Safety by clicking the button below. Ohio Department of Public Safety
How do I get a copy of an incident report?
To get a copy of an incident report, please submit a public records request by clicking the button below. Submit Public Records Request
How do I send my home alarm directly to the Rangers?
To learn more about the Rangers alarm monitoring program, please click the button below. Rangers Alarm Monitoring
I had a leak, is it possible to have my bill adjusted?
Per Indian Hill Ordinance, we can issue a maximum one time credit of $250.00 toward an underground leak repair. The leak needs to have been an underground issue that caused the high bill, and must have a receipt for a documented repair performed by a plumber to receive the credit. Irrigation system leaks are not … Continued
Who do I contact for sewer questions?
Contact the Metropolitan Sewer District by clicking the button below or calling at (513) 244-1300. Metropolitan Sewer District
Why do I have a minimum bill every month even if I do not use any water?
Indian Hill Water Works and other water providers often have a minimum bill to cover the cost of replacement and maintenance of the necessary assets for safe drinking water delivery to your residence or business. There is still a cost to provide this essential service to you, our customer, even when no water is used. … Continued
What do I do with my water when I am a snowbird/gone for an extended time?
To stop billing while gone, call the office to have a technician turn the water off at the street. Upon returning, again call the office and schedule the water to be turned back on and billing will resume. It is also a good idea to be present when the water service is restored to verify … Continued
What should my water hardness be?
Indian Hill Water is naturally hard, but is softened at the treatment plant to between 8.77 and 9.94 grains per gallon (gpg), this is equal to 150 -170 parts per million (ppm). The water hardness leaving the facility is increased slightly in the summer as a large volume of water is used for irrigation purposes.